1. Introduction

naby ("we", "our", or "us") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act (POPI Act) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number)
• Service provider information (business details, service descriptions, contact information)
• Review content and ratings
• Profile pictures and business images
• Communication preferences

2.2 Automatically Collected Information

• Device information (device type, operating system)
• Log data and usage statistics
• Approximate location data for review filtering
• App performance and error data

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Enable service discovery and connection between users and service providers
• Process and display reviews
• Enhance app functionality and user experience
• Communicate important updates and information
• Ensure compliance with applicable laws and regulations

4. Location Information

We collect and store approximate location data when reviews are submitted to enable location-based filtering and improve service discovery. This location data is:

• Stored securely and not visible to other users
• Used only for filtering and approximate distance calculations
• Never shared with third parties except as required by law

5. Service Provider Information

When you register as a service provider:

• You explicitly consent to making your business information publicly visible within the app
• Your contact details will be accessible to app users to facilitate service inquiries
• You can control which information is displayed in your public profile

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments and updates
• Strict access controls and authentication measures

7. Your Rights Under POPI Act

You have the right to:

• Access your personal information
• Correct or update your information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent for data processing

7.1 Account Deletion Requests

If you would like to request deletion of your account and associated data, please email support@naby.services with your request. You may request:

• Full deletion of your account, including your profile, all services, and all reviews
• Partial deletion of specific services or reviews

Please include your account email and specify what you would like deleted. Our support team will process your request and confirm the deletion within 30 days.

8. Contact Us

For any privacy-related questions or to exercise your rights under the POPI Act, please contact us at:

Email: support@naby.services