User's Guide
Welcome to naby! This guide will help you understand all the features available and how to make the most of our platform.
Features by Account Status
| Feature | Logged Out | Logged In |
|---|---|---|
| Browse Services | ||
| View Service Details | ||
| Read Reviews | ||
| Leave Reviews | ||
| Add to Favorites | ||
| Add Your Services | ||
| Save Location Preferences |
Pro Tip
Create an account to unlock all features and personalize your experience with saved locations, favorites, and the ability to contribute to the community through reviews.
Inviting Service Providers
How to Invite
Easily invite your trusted service providers to join naby. Simply tap the "Invite Provider" button in your profile menu and enter their contact details.
Benefits for Providers
Service providers get access to a local customer base, can manage their business profile, and receive reviews from verified customers.
Community Growth
By inviting providers you trust, you help grow your local service network and make quality services more accessible to your community.
Invitation Tips
When inviting a service provider, make sure to include accurate contact information to ensure they receive the invitation. You can also share your positive experiences with them about using naby to encourage them to join.
Managing Your Account
Favorites
Save services you love or want to try later. Access your favorites list anytime from your profile menu.
Reviews
Share your experiences by leaving detailed reviews. Include ratings and comments to help others make informed decisions.
Your Services
Add and manage your own services if you're a service provider. When adding a service:
- Provide a detailed description using relevant keywords to help potential customers find your service
- Include your website link if available for additional information
- Upload high-quality photos that showcase your work and represent your service professionally
- Select appropriate service categories that match your offerings
- Keep your contact information and operating hours up to date
Service Listing Tips
The more detailed and accurate your service information is, the more likely customers are to find and choose your service. Quality photos and comprehensive descriptions help build trust with potential customers.
Location Settings
Current Location
Uses your device's GPS to show services near your real-time location. Perfect for finding services while you're on the move or in different areas.
- Updates automatically as you move
- Requires location permissions
- Best for immediate service needs
Profile Address
Uses the address saved in your profile to show nearby services. Ideal for finding services near your home or workplace.
- Remains consistent across sessions
- Can be updated in profile settings
- Best for regular service needs
Location Setting Tips
You can change your preferred location type (Current Location or Profile Address) under Account Settings on your Profile page. This setting determines whether naby uses your device's GPS location or your saved address when showing nearby services.
Filtering Services
Search
Search for services using keywords that match:
- Service names
- Service descriptions
- Service categories
Service Category
Filter services by specific categories like Home Maintenance, Personal Care, Professional Services, and more to find exactly what you need.
Service Location
Filter services based on their physical location with distance options:
- Within 5km
- Within 20km
- Within 50km
Services must have a registered business address within your selected radius to appear in results.
Review Location
Filter services based on where reviews are from with distance options:
- Within 1km
- Within 2km
- Within 5km
This helps you find services that have been reviewed by people in your immediate neighborhood.
Review Filtering
When using the Review Location filter, you'll also get access to review filtering on service detail pages:
- See reviews only from your selected radius
- Focus on local experiences and feedback
- Make decisions based on reviews from your neighborhood
This feature is only available when the Review Location filter is active.
Filter Tips
You can combine multiple filters to narrow down your search. For example, use the search bar to find "plumber", select the "Home Maintenance" category, and set a location filter to find highly-rated plumbers near you with reviews from your neighbors.
Service Sort Order
Ranking System
Services are ranked using a sophisticated Bayesian average that balances both the rating score and the number of reviews. This ensures that high-quality services with more reviews appear higher in the listings.
Rating Calculation
Each service's rating is calculated as a weighted average that considers:
- The average rating from all reviews
- The total number of reviews
- A minimum review threshold for reliability
Review Filtering
You can filter reviews based on location to see feedback from users in your area, helping you make decisions based on local experiences.
Understanding Ratings
A service with a slightly lower rating but many reviews might rank higher than a service with a perfect rating but very few reviews. This helps ensure you get recommendations based on well-established service quality.